Ethical channel of Ramon Llull University Foundation

Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of Universitat Ramon Llull Fundació

01. Is there a code of ethics in which reportable conducts can be reviewed? What can be reported?

Yes, they are presented in the ethical channel management procedure of the URL Foundation.

Irregular behaviour can be reported if there is some evidence to support it.

02. Is anonymity guaranteed in the complaint?

The tool allows the management of the entire process, anonymously and confidentially, through a unique code for each complaint, and the password defined by the user, without collecting information on the IP from which it is connected. Any communication between the informant and the person managing the procedure will always be done through the tool and the code mentioned for each complaint, without using the personal e-mail address in any case.

Likewise, the principle of confidentiality will be present and will be applied to all persons participating in any of the phases of the process .

03. I have lost my code or password to check the status of my complaint. What can I do?

Unfortunately, for security reasons, only the reporting person knows the access code and password. If you lose them, you will not be able to follow up the communication. This does not mean that the communication will not continue; you will simply not be able to see how it is progressing or provide more information if the URL Fundació requires it.

04. Can I report an employment situation if I do not belong to the URL Fundació?

The ethical channel is open to any natural or legal person who has or has had an employment or professional relationship with the URL Fundació.

05. Where is the platform that manages the ethical channel of the URL Fundació?

The ethical channel of the URL Fundació works on an external platform, https://ithikios.com . Communications are automatically sent to the person responsible for screening (AGTIC Consulting, S.L.).

The ithikos platform servers are located in data processing centres in Europe. Data are encrypted to avoid risks of intrusion as much as possible.

06. When will I receive a response to my complaint or query? What is the resolution deadline?

Once the screening phase has been completed (within 10 days of registration of the complaint), a communication will be sent to the complainant indicating whether or not the complaint has been accepted for processing. The period for resolving the investigation should not exceed three months, from receipt of the complaint to the date on which the resolution is issued.